FAQs: Your Guide to Shineers

How do I place an order? Placing an order is simple! Just select your favourite piece, add it to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What are your shipping options? We offer standard and express shipping options. You’ll see estimated delivery times and costs at checkout based on your location.
Where do you ship? We ship worldwide.
How long will my order take to arrive? Standard shipping typically takes 5-7 days while express shipping is 3-4 days. You’ll receive a tracking link once your order ships.

What materials are used in Shineers jewellery? Our jewellery is crafted with demi-fine materials, including gold vermeil, sterling silver,semi-precious and natural stones. Each piece is designed for durability and style, with proper care instructions included.
Are your pieces hypoallergenic? Yes! Our jewellery is designed to be skin-friendly and is free of common allergens like nickel.
How should I care for my jewellery? We recommend avoiding water, perfume, and chemicals to prolong the life of your pieces. Store them in a dry place and gently clean with a soft cloth as needed.

How do I know my size? We have adjustable rings, bracelets and necklaces. If you need help finding the right fit, feel free to contact us!
Can I customize a piece? Currently, we don’t offer customization options, but stay tuned for upcoming personalized pieces. You can contact in case of bulk or corporate orders.

What is your return policy? We don't accept returns and exchange.Please see our return and exchange policy for details on the process.

What payment methods do you accept? We accept payments through all payment options. Please have a look at our payment methods on checkout page.
Is my payment information secure? Absolutely. We use secure payment gateways and encryption to protect your personal information.

How can I reach out with further questions? You can contact us via email at info@shineers.in or reach us on our Insta handle Shineersjewels. We’re here to help! We are spontaneous.